Support
We’re here to help.
Answers to the questions we hear most — and a direct line to our team when you need one.
FAQ
Common questions
Does Ovasi diagnose conditions or give medical advice?
No. Ovasi is a personal health record and education tool. Its insights and AI companion describe and connect the data you log — they never diagnose, prescribe or replace a qualified healthcare professional. Always speak to your doctor about medical decisions.
Where is my health data stored?
Your account, health record and media are stored in South Africa (the AWS Cape Town region). We don’t sell your data, there are no ads or trackers, and the limited processing that crosses the border is spelled out in our Privacy Policy.
Can I export or delete my data?
Yes. You can export a complete copy of your data, and permanently delete your account and health record, from inside the app at any time. Deletion clears our backups within about 7 days.
Can I share my health data with family?
Yes — you can invite someone you trust to a view-only window on parts of your record. You choose exactly which categories they see, you can watch what they’ve viewed, and you can end their access instantly at any time. They can never edit anything, and cycle or reproductive information is only ever included if you deliberately confirm it.
Which devices does Ovasi support?
Ovasi is a mobile app for iOS and Android. It connects to Apple Health (iOS) or Health Connect (Android) to bring in your steps, sleep and workouts automatically — read-only, never writing back.
How do subscriptions and billing work?
There’s a free tier, plus Plus (R59/mo) and Premium (R89/mo), with student pricing at R49 and R79. Paid plans are billed through the App Store or Google Play and can be cancelled anytime from your app-store account. Deleting the app does not cancel a subscription.
How do I get help or report a problem?
Email us at support@ovasi.app and we’ll get back to you. Please include your device and app version so we can help faster.